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Public Facilities Management
Telecommunications Program

2013 Program Overview – Approved Budget

Purpose
The purpose of the Telecommunications Program is to provide telecommunication services to County agencies in support of operational requirements.

Services
Basic and IP telephony services; voice mail services; inmate telephones; telephone system support.

Program Budget Overview:

2011 Actual 2012 Approved Budget 2013 Requested Budget % Change-Request vs. Approved 2013 Approved Budget % Change 2013 Approved vs. 2012 Approved
Personal Services Total $124,843 $144,960 $186,281 28.5%
$187,753 29.5%
Fringe Benefits Total $53,183 $63,587 $83,896 31.9%
$88,144 38.6%
Materials & Services Total $1,261,692 $1,042,168 $1,403,554 34.7%
$1,403,873 34.7%
Capital Outlays Total $897,853 $500,000 $0 -100.0%
$0 -100.0%
Interfund Total $0 $0 $50,000 100.0%
$50,000 100.0%
Total Expenses $2,337,571 $1,750,714 $1,723,731 -1.5%
$1,729,770 -1.2%
 
Performance Indicators: 2011 Actual 2012 Budget 2012 Projection 2013 Budget
Number Service Requests completed 2,161 2,400 1,827 2,400
Number Service Requests within established time frames 1,677 2,400 1,482 2,400