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Public Facilities Management
Telecommunications Program

2012 Program Overview – Approved Budget

Purpose
The purpose of the Telecommunications Program is to provide telecommunication services in support of County agency business requirements.

Services
Basic and internet protocol (IP) telephony; voice mail; inmate telephones; telephone system support

Program Budget Overview:

2010 Actual 2011 Approved Budget 2012 Requested Budget % Change-Request vs. Approved 2012 Approved Budget % Change 2012 Approved vs. 2011 Approved
Personal Services Total $140,277 $182,683 $144,960 -20.6%
$144,960 -20.6%
Fringe Benefits Total $62,940 $81,122 $63,587 -21.6%
$63,587 -21.6%
Materials & Services Total $1,243,651 $1,253,452 $1,042,168 -16.9%
$1,042,168 -16.9%
Capital Outlays Total $0 $900,000 $500,000 -44.4%
$500,000 -44.4%
Total Expenses $1,446,869 $2,417,257 $1,750,714 -27.6%
$1,750,714 -27.6%
 
Performance Indicators: 2010 Actual 2011 Budget 2011 Projection 2012 Budget
Number Service Requests completed 2,423 3,000 2,316 2,400
Number Service Requests completed within established time frames 1,690 3,000 2,125 2,400